Live chat is arguably more important for B2B sites than for B2C. The B2B purchasing process is typically complex. Buyers frequently have questions.

For native tech users accustomed to ecommerce as a typical means of shopping for attire, formalwear startups are a natural extension of shopping …

Shopping cart, wish list, gift card, coupon – these concepts have migrated online with the rise of ecommerce and are now primarily associated with …

And that calculates to lost eCommerce sales of $260 billion because shoppers don't hit that buy button and complete their purchases. The pressure is …

Target notched an impressive beat when it reported its Q2 earnings earlier this morning (May 22), with earnings and sales both clearing analyst …

This is an excerpt from a story delivered exclusively to Business Insider Intelligence E-Commerce Briefing subscribers. To receive the full story plus …

Nintendo and Niantic didn't fully realise Pokemon GO's ecommerce potential, according to Deborah Davis, senior advertising counsel at Electronic …

The Santa Clara, California-based company uses natural language processing (NLP) to enable voice on ecommerce transactions, and it is making its …

Loop, the "circular shopping platform" developed by recycling company TerraCycle, launched its e-commerce site Wednesday and announced Kroger …

While consumers may have complex views on the ecommerce giant (love the convenience, dislike some of the ethical decisions), merchants have an …